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water in gasoline at Hope BC - Esso supreme grade gasoline.


I fueled up in Hope at the Hope Esso at approximately 7 oclock in the morning on Tuesday December the 9th, 2014. Shortly after leaving Hope for Prince George and before getting to Yale my 2006 Buick Lucerne started to run very rough, sputtering and cutting in and out and actually died several times. I had driven down from Prince George to Vancouver with no problems and this only stated shortly after fuelling up and leaving Hope. My passenger and I determined fairly quickly that it was probably something to do with the fuel. My engine light came on and by keeping the revs up it stayed running untill I got to Cache Creek. I stopped at Lordco and bought a large can of auto marine deicer and added it to my fuel tank. In short order the engine started to run somewhat better but still missing and sputtering. At 100 mile house I fueled up at Chevron as I was less than half a tank left, getting terrible fuel mileage. With the new fuel and the previous deicer my vehicle after another 100 kilometers started to run quite normal and by the time we got to Prince George my engine light went out and it was purring like a kitten again.

This morning I phoned Hope Esso and talked to the manager ( Del was the name he gave me ) and I told him about my experience to simply let him know that he had water in his fuel tank at least the one that pump number 1 was drawing fuel from. The reason for my call was to give them a heads up about the water in the fuel tank.

I was told that there was no way that could happen because there are filters and warning systems and he had had no other complaint and that I should phone head office at 1 800 567 3776.

The fact that it happened is not upsetting as this has been known to happen before. The upsetting thing for me was the cavalier attitude of the so called manager.

I know that I will certainly think twice before buying gas from Esso again if that is the standard response that a person gets to a very legitimate concern.


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