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Esso Canada Complaint - Very Poor Customer Service - Esso gas Station
Esso Canada Complaint

Esso Canada Complaint

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Very Poor Customer Service - Esso gas Station


I attended one of the Esso gas station at Lesley and Lawrence last night. After finish filling the gas I notice they failed to ask me for car wash. According to the sign, I can ask for a free car wash if they didn't ask. So I went back and nicely ask for the car wash. The guy at the counter appears very unpleasant and impatient. He shouted at me as if I'm begging for some free food. He refused to give me the free car wash said I didn't ask for it at the first place. I'm okay without the car wash but I'm really troubled by his attitude. He shouted and shouted and waved at me and ask me to leave. It's the first time I have ever seen a customer being treated this way. I have always been a loyal customer to Esso but this kind of customer service is going to drive away any business. I have taken a video of the incident and will hold on to it until I get response back from ESSO. Otherwise I will publish online so that people will be aware.


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