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Esso Canada Complaint - Esso gift card had no balance when I received it
Esso Canada Complaint

Esso Canada Complaint

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Esso gift card had no balance when I received it


I received a $50.00 esso gift card for Christmas this year, which was purchased by my brother in Toronto at a Shopper's Drug Mart.

When I went to use it the card would not work. I went into the store and the attendant said the card has no value.

I went to Shopper's Drug Mart and they said it was a problem on Esso's end. I called your customer service line and spoke to Rene Clavette. He told me to email him the receipt and card. I did to rene.clavette@exxonmobil.com. He then said he would send me an esso extra card and put enough points on it to equal the $50.00 gift card.

I received the card, created the profile and there was no points on it. I hsve repeatedly emailed Rene about this and have had no response. I went to sn Esso website and filled out a question form and haven't heard anything.

Today I received an email from Rene and now he says the card was never activated and to go back to Shoppers.


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