Esso Canada Complaint

Esso Canada Complaint

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Esso Shawnessy Gas Station


On October 20, 2014 at approximately 8:00 am, I went to have my tank filled. Unfortunately my Esso Speedpass was declined, as per employee. While still at the door, I told him I wanted to fill up and pay instore, and the employee behind the counter asked me to move my car to either pump #3, #4, or #5, which was fine with me. He then asked me in a loud voice, "Do you have some money with you?" from behind the counter, while I was standing at the door, within earshot of people that were in the store!!!! HE NEEDS TRAINING IN CUSTOMER SERVICE! I then told him that I was going to use a debit card.
He could have waited till I got to the counter, asked me how I intended to pay, and not talk to me in a loud voice within earshot of everyone. I have been purchasing gas from this station for more than 10 years now, and I am SO DISAPPOINTED with the treatment that I got. I looked at his ID, and on it was his name written in light ink which you could barely read - JAY? After paying for the gas, I then corrected the manner that he had treated me. He still wanted to argue, but I just walked away. He could've just apologized and the matter would've been settled.


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