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Esso Canada Complaint - ESSO poor customer service, - gas pump charges
Esso Canada Complaint

Esso Canada Complaint

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ESSO poor customer service, - gas pump charges


The pump #5 was not working properly on Jan 30, 2017 at 9:50 am and my gas lamp was on. I tried it few times, and then moved inside to ask the customer service what is going on. He told me they are out of electricity and that was probably the reason. I said I did not put any gas and my lamp is still on, and asked him to see the pump and my light himself as I was charged for $5.74 without putting any gas. He said use another pump, I did and it worked. When I came back to get the extra 5 bucks back, he said he need manager confirmation. His manager came with no greeting and manner and he said our pump are pumping fine and you are lying and he was yelling at me.
I strongly recommend this Indian guy to spent some of this stolen moneys to get training on customer service and communication. He thinks he is still in India to yell at a lady, and ignore customers.


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