Esso Canada Complaint

Esso Canada Complaint

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Appalling service from an ESSO employee


The incident happened at approximated 1:10 p.m. on April 19, 2014. My family was driving from Ottawa to visit family in Burlington, when my son started experiencing abdominal pain due to his Irritable Bowel Syndrome (IBS). We got off the highway and stopped at the closest gas station - 1404 Dundas Street, Mississauga, ON.

When I opened the washroom door for my son, I noticed that there weren%u2019t any paper towels in the washroom. My son continued into the washroom and I went to advise the attendant. The attendant told me that he had paper towels behind the counter. At that moment, my son came to my side and said to me that he couldn't go to the washroom because there wasn't any toilet paper.

The attendant (who spelled his name to me as "Sharbirkhan") said to me: "You people come in here, you don't buy anything and YOU think you have the right to complain! I have REAL customers to concern myself about! I DON%u2019T HAVE TIME to worry about the washroom but I'll put an %u2018out of order sign%u2019 on the door!". In sarcastic tone, I thanked Sharbirkhan for NOT at least offering me a free air freshener as per the sign posted in the washroom.


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