Esso Canada Consumer Complaints All Reviews

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Esso Canada Reviews

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  • 491 york road



    belligernt worker at 12pm tuesday december 21st lady shouted across the store asking what i said walking away from the counter so loud my headphones couldnt drain her out (i said i guess im not that memorable) because i forgot my drivers license in my car when buying cigarettes)) i told her what i said she proceeded to shout so i told her to calm down as it was just a joke she proceeded to tell me itd be better if i never came back . i called when i got home too request the managers number she said hes not here right now. when i asked for... More...
    (Holiday shopping reviews)
  • Price says 99.9 on stand, meter when gassing up says 105.9



    My complaint is while gassing up in Lafontaine, Ontario, L9M 0L6. The manager switched the stand price when we got there and complained about the meter price being different, and we paid 105.9 instead of 99.9. We let it go and went on our way, came back home to find the stand price saying 99.9 again. The owner of the store switches it everytime someone complains, then lowers it again after you leave for the tourists. Pictures have been taken, and this is not the first time we have caught him. He should not be allowed doing this and our price for gas should be what the stand says. More...
    (Advertising)
    Amberwise012's Picture   Amberwise012    0 Comments   Comments
  • Worst place to pump gas is esso!



    I will never go to an esso again I pumped gas went inside to the bath room it was filthy so I went and told the gsa he's lik oh k and then he was lik what else. I'm lik it's dirty. Clearly inside the bathroom there's a sign saying if it's not to Ur standards will give a air fresher. Then I ask since I pumped gas can u turn on the air he's lik nope next in line please .like was rude didn't have a name tag I attached a pic for proof. I just started to go to esso and this is the worst. I'm never going to an esso again I'm sticking to petro canada... More...
    (Shopping, Chain Stores)
    Siva93's Picture   Siva93    0 Comments   Comments
  • horrendous customer service



    The person working here at the major mackenzie and dufferin at 5.00am is an absolute disgrace to the company. He has no skills uses a cell phone while you are talking to him. I desperately needed change for 20 as i just bought gas he said its way too early in the morning and he cant give me 5's as the day just started. 15 years in retail and this has to be one of the worst excuses i have ever heard. What he is trying ti tell me is that a company like Esso wont have any 5's ledt if he gave me "2" 5 notes as a change instead of one 10? And the funny thing is i drive a cab... More...
    (Travel)
    Usman2cool's Picture   Usman2cool    2 Comments   Comments
  • Rude owner has no customer service



    Briar Esso 614 Crowchild Trail Calgary Alberta. This was the second time this new Canadian/owner has been rude to me and this time he said take your business elsewhere. I owned a esso service station in Sicamous B.C. We never treated customers this way or the Esso name would have been tarnished. I will never recommend this location or Esso service stations anymore. Totally disrespectful and the rudest brown person I have ever met. Good bye Esso. Learn to treat your customers properly. More...
    (Delivery Services)
  • WORST GAS STATION IN THE GTA



    INCIDENT FRIDAY MAY 29 2015 6:20PM ATTENDANT: OLDER MAN WITH BEARD - REFUSED TO GIVE NAME LOCATION - 2801 ELGIN MILLS RD E MARKHAM, Ontario L6C 1K8 , (905) 927-9991 I LIVE IN THE AREA AND FREQUENT THIS STATION FOR FUEL. I HAVE 4 VEHICLES IN MY HOUSEHOLD. THIS DAY I WAS RIDING MY $10, 000 ROAD RACING BICYCLE, AND STOPPED IN TO BUY A $2 BOTTLE OF WATER. I DECIDED TO BRING MY BIKE IN AS I WILL NOT LEAVE SUCH A BIKE OUTSIDE UNATTENDED. THIS ATTENDANT DECIDED THAT IT WAS OK TO START YELLING AT ME IN FRONT OF 5 OTHER CUSTOMERS IN THAT STATION. IF YOU CANNOT HAVE RESPECT FOR YOUR CUSTOMERS THAT... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    NINER4980's Picture   NINER4980    0 Comments   Comments
  • NO SENSE OF CUSTOMER SERVICE OR RESPECT!



    VERY RUDE SERVICE AND DOES NOT RESPECT CUSTOMERS. ESSO ATTENDANT AT THE ESSO GAS STATION ON 404 AND ELIGIN MILLS RD IN MARKHAM HAS NO SENSE OF CUSTOMER SERVICE. I ATTENDED THE STATION ON MY $10,000 ROAD BICYCLE AND CAME IN FOR 2SEC TO PURCHASE A BOTTLE OF WATER. THIS IDIOT PROCEEDED TO YELL AT ME IN FRONT OF THE WHOLE STORE BECAUSE I BROUGHT IN MY BICYCLE WITH ME. THIS GUY ACTUALLY THOUGHT I WAS GOING TO LEAVE THAT TYPE OF BIKE OUTSIDE TO COME IN AND PURCHASE A $2 BOTTLE OF WATER?? More...
    (Miscellaneous)
    NINER4980's Picture   NINER4980    0 Comments   Comments
  • refusing to provide receipt



    I pumped $100.00 worth of gas tonight at approximately 6:45 pm. Once completed I waited for the receipt from the pump but no receipt. I went into the store and requested a receipt from the cashier. He printed a prepaid receipt which did not include the liters. I explained to him I NEEDED a proper receipt as I needed tpo submit a proper receipt on an expense account to recoup money paid for the company I worked for. The cashier did not know how to retrieve the receipt so he called the manager. After waiting 10 minutes still no proper receipt. He then said somebody will be coming down in 5... More...
    (Miscellaneous)
    MarkFo's Picture   MarkFo    0 Comments   Comments
  • Dirty Washroom



    I drove to Esso at corner of Yonge St and Steeles Ave, Markham on March 13 evening around 10 pm. after fill-up the gas, i walked to gas station to use the washroom, which was just gross with used toilet papers on everywhere. there was a sign board from ESSO which asked to report any dirty washroom to. BUT the sign board was cut off intentionally without phone #to contact. I live around this Esso station which does not have any concept of customer services. I wish that another competition comes in this area. Also i told the cashers (there were 2) who only said okay without any... More...
    (Shopping, Chain Stores)
    peter0806's Picture   peter0806    0 Comments   Comments
  • Esso



    I went on esso to do car wash which is on winston churchill and thomes . My car came out clean but wind shield wasn't crlean as sapouse to be so i went in side ask chashier to check my car when he came out he start to take pics telling me we send these pics to police and is going to bend you to come here for car wash if you are asking for re wash How dare esso allow these kind of things and taking pics my car even my family was in the car plus threat me for police More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Wajh's Picture   Wajh    0 Comments   Comments
  • cashier ripped money out of my wife's hand



    Cashier told my wife he can't accept one of the bills because a little corner was ripped and handed back to her ,she tried to explain that the serial numbers were on there, she said shed have to go home and get a better bill,and he stood in front of her car and ripped the five dollar bill out of her hand .The place looked like it was ready to close down,very dirty ,very unprofessional. We will not go there anymore.Its the esso on dundas st when you come into Woodstock ont on the right hand side . It looks like its closed down now . More...
    (Miscellaneous)
    gordv33's Picture   gordv33    0 Comments   Comments
  • customer service



    I, as well as my family visit then Williamstown Esso in the Williamstown Rd many times during the week. Most times it is for gas but the problem is when we pay for it with just one cashier and one cash Register we have to wait a looong time just to pay. It is very frustrating esp. When customers ahead are holding the line up buying loto tickets ! It is easier to drive elsewhere than to wait !! This has happened many times! They also cover for Robins Donuts cause they are too cheap to hirevextra staff !! More...
    (Delivery Services)
    customer58's Picture   customer58    0 Comments   Comments
  • Very Poor Customer Service



    I attended one of the Esso gas station at Lesley and Lawrence last night. After finish filling the gas I notice they failed to ask me for car wash. According to the sign, I can ask for a free car wash if they didn't ask. So I went back and nicely ask for the car wash. The guy at the counter appears very unpleasant and impatient. He shouted at me as if I'm begging for some free food. He refused to give me the free car wash said I didn't ask for it at the first place. I'm okay without the car wash but I'm really troubled by his attitude. He shouted and shouted... More...
    (Miscellaneous)
    jhleoh's Picture   jhleoh    0 Comments   Comments
  • ESSO bursting my bubble



    Everytime I need some air in my tires, I head to a gas station at a time I need a fill-up and request for the attendant to turn on the air pump afterwards. NEVER is it a problem for them to press just a single button conveniently located next to them...until now. ESSO apparently doesn't believe in full service for their customers, and instead requests payment of my hard-earned loonies and toonies to fill their greedy pockets. Now I know to some this isn't a big deal, but what I find inherently wrong with this is the fact that this is NEVER AN ISSUE at ANY OTHER GAS STATION.... More...
    (Miscellaneous)
    liesauce's Picture   liesauce    0 Comments   Comments
  • Diesel fuel



    I visited your franchise in London ON, corner of Oxford and Wonderland this past Monday as it is near Mr Lube where I needed some service done. Because of the lineup I decided to top up my Mercedes Diesel with $100 of fuel. To my astonishment my car wouldn't start afterwards! I thought I had used the Diesel tank but instead used regular gasoline!!!! The set of 3 are clearly marked as Deisel fuel but only the center tank is! Why did the nozzle fit into my tank??? Shell's nozzles for regular gas will not fit my fuel tank and are very clearly marked. You may want to take a... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    mercedessport's Picture   mercedessport    0 Comments   Comments
  • Esso Shawnessy Gas Station



    On October 20, 2014 at approximately 8:00 am, I went to have my tank filled. Unfortunately my Esso Speedpass was declined, as per employee. While still at the door, I told him I wanted to fill up and pay instore, and the employee behind the counter asked me to move my car to either pump #3, #4, or #5, which was fine with me. He then asked me in a loud voice, "Do you have some money with you?" from behind the counter, while I was standing at the door, within earshot of people that were in the store!!!! HE NEEDS TRAINING IN CUSTOMER SERVICE! I then told him that I was going to... More...
    (Miscellaneous)
  • Touch less car wash damaged car!



    Used your touch less car wash on Friday June 11th. When coming out, the dryer damaged my roof rack. Went in to speak to the employee who contacted manager. Manager, Mohamed whatever, refused to come to gas station and said read the sign. The sign does not apply to my small SUV. Manager told me to go,through insurance which makes NO sense considering the deductible cost more than the repair (65$). I called the cops, cop said I could take him to small claims court which I may need to do considering the manager wasn't even there the following day when I returned to speak to him in... More...
    (Miscellaneous)
  • gift card improperly used



    I received 4 cards $200.00 from Carter GM dealership in Burnaby, B.C. I have successfully used 2 cards. While buying gas at Huntingdon Esso at 32375 Huntington Rd in Abbotsford, B. C. on May 19, 2014 I showed the card to the lady in the station but said I didn't think it would take $50. She said that was ok and to go ahead. My car took $35.00. When I went back in the lady said my receipt would show $50 but there would be a residual $15 when I next used the card. Today, May 25 I used it at the Ladner Trunk Rd, Delta and there was NO RESIDUAL on the card. What can you do to help... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ruffles1's Picture   ruffles1    0 Comments   Comments
  • Attendant help



    When purchasing gas today, I pressed the wrong button. After realizing my mistake, I pressed the correct grade (Regular) before pumping gas. The female attendant did not make the change and I was charged for EssoExtra which is not required for my vehicle. When I addressed this on paying , Bhumi, completely ignored my concern and said that I must pay for I what I pumped, so there is no refund. More...
    (Miscellaneous)
    Xxxxxxxx's Picture   Xxxxxxxx    0 Comments   Comments
  • Esso gift card had no balance when I received it



    I received a $50.00 esso gift card for Christmas this year, which was purchased by my brother in Toronto at a Shopper's Drug Mart. When I went to use it the card would not work. I went into the store and the attendant said the card has no value. I went to Shopper's Drug Mart and they said it was a problem on Esso's end. I called your customer service line and spoke to Rene Clavette. He told me to email him the receipt and card. I did to rene.clavette@exxonmobil.com. He then said he would send me an esso extra card and put enough points on it to equal the $50.00 gift card.... More...
    (Miscellaneous)
    mkicks's Picture   mkicks    2 Comments   Comments
  • attempting to use hyundai gas price discount card



    management here said they knew nothing of this card and would not honour it. The one manager said she had seen this card before but that they were not set up yet to accept it yet i had used it many times before at other Esso gas centres with no hassle, The male manager told me this was not his problem and it had nothing to do with him so I would have to deal with Esso on my own.When I told him this was unacceptable he yelled at me very intimidatingly that I just need to pay for the gas I pumped and deal with it on my own. You need to be aware of the unprofessional people you have working in... More...
    (Miscellaneous)
    Rombough's Picture   Rombough    0 Comments   Comments
  • Esso Station 4530 Erin mills Prkway



    The place is a zoo. there is no clear line and people jumping in front of others. the customers how are polite simply are repaid with longer wait times. I went into the store to actually give some feedback and the teller, Sunny immediately started on how that wasn't his job, he had no control of it and he didn't care how long people waited. When I asked for the number for the manager he told me to find it himself and to go F**K myself. It just goes to show that they don't even bother with customer service, they get their money either way More...
    (Miscellaneous)
    savy09's Picture   savy09    0 Comments   Comments
  • Complaint about Esso Station at Finch/Kennedy



    Re: Complaint about Esso Station at Finch/Kennedy Yesterday, Jan 23, 2011 at around 5pm, I filled up my tank with Regular gasoline priced at 1.139 cents per liter. An hour later, I realized from the printed receipt that I got charged $1.269/liter instead. To check it out, at 6:30pm, I went back to the same pump and repeated the fillup operation making sure to press REGULAR button, which showed 1.139. As soon as I started filling up, however, the price immediately switched to $1.269. My question is twofold: 1) Did I actually get Premium gasoline? 2) Whether or not I did,... More...
    (Miscellaneous)
    rombeng1's Picture   rombeng1    0 Comments   Comments
  • Complaint about Esso Station



    Re: Complaint about Esso Station at Finch/Kennedy Yesterday, Jan 23, 2011 at around 5pm, I filled up my tank with Regular gasoline priced at 1.139 cents per liter. An hour later, I realized from the printed receipt that I got charged $1.269/liter instead. To check it out, at 6:30pm, I went back to the same pump and repeated the fillup operation making sure to press REGULAR button, which showed 1.139. As soon as I started filling up, however, the price immediately switched to $1.269. My question is twofold: 1) Did I actually get Premium gasoline? 2) Whether or not I did,... More...
    (Miscellaneous)
    rombeng's Picture   rombeng    2 Comments   Comments
  • Rude Behavior



    Recently I went to an Esso gas station to fill up air in my car's tires at Sheppard/Don Mills location in Toronto. I had a very bad experience there with the Esso gas station staff. When I used the air pump, I found that it was not working, and instead, the tires got deflated. When I went to tell the Esso gas station staff, instead of listening to what I was saying, I was offered $1 (which I put into the air pump) and I was interrupted. All I wanted to tell was if for some reason the air pump was not in operation, they should have told/warn me about it before I started to... More...
    (Miscellaneous)
    nisuku's Picture   nisuku    0 Comments   Comments
  • debit complaints review



    Hi , I fill up at the same gas stattion few times after last couple my debit was blocked, and after the last time my account was cleaned out of over 2400$. Some money was withdrawn , some sent oversees. I got family that I help financially too .We had to borrow money for the upcoming bills . We are working hard for our money and thiefs just take it It is a nation wide problem that is going on for a long time , why the owners of this big proffitible corporation don't take care of it? Poor people that have Families to feed are getting ripped off. Somebody please do something about it. More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    magdam's Picture   magdam    0 Comments   Comments
  • US Visitors Avoid Esso



    I live in Canada but have a US issued credit card. If you attempt to use your US credit card at an (Imperial Oil) Esso sevice station, you may have $100 additional debited from your account as a "hold". They do not advise you of this, plus it may not be removed for days. I had this experience recently and the $100 is still debited from my account five days later. Stay away from Esso stations. They discriminate against American travelers. If you are traveling across Canada, you might be broke by the time you arrive. In speaking with Esso, they say this is necessary because of... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    SmartAlex's Picture   SmartAlex    4 Comments   Comments


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