Esso Canada Reviews and Complaints

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Esso Canada Reviews

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  • very poor service



    at 5:00 am on APR 30,2017 , I pulled into Esso gas station at 250 the queensway , etobicoke, ON. M8Y 1J4 ( station ID: 00302283) to fuel up my vehicle , I parked my vehicle at Pump # 6, lifted up the nozzle to pump fuel, waited four minutes , no help, put the nozzle back on the pump and walked towards the store, there was only one gas station attendant sitting on a chair behind the counter, his head was laid backwards in a relaxing position, I entered the store, walked towards the counter, greeted the attendant and informed him that I was waiting for four minutes for him to activate the... More...
    (Delivery Services)
    mikejusto's Picture   mikejusto    0 Comments   Comments
  • ACCUSED OF STEALING WASHER FLUID (DISCRIMINATION)



    On the 12th of April 2017, 8:20pm, I went to Esso gas station at Mountainash and Bovaird to purchase gas and washer fluid. After filling up my tank, I went inside to pay. I also purchased a washer fluid with my Esso point. Meanwhile, I asked my 10yr. old son to bring out the remaining washer fluid so that we can empty it before opening the new one. When I got back to my van with the gallon of the washer fluid, my son handed the remaining washer fluid from the van to me. I proceeded to empty that gallon because it has little left. When I started opening the new one, the young man at the... More...
    (Shopping, Chain Stores)
    Patricia40's Picture   Patricia40    0 Comments   Comments
  • Cigarettes



    I went into esso on Dundas and Kendalwood in Whitby to buy cigarettes. Advertised price for premium cigarettes is 11.30 value 10.43. I purchased Peter Jackson (non premuim) and was charged $12.77. I asked the clerk if Peter Jackson are considered premium he said yes. I then asked " if I'm paying for premium, I'd like to trade for Du Maurier. He then said no. Those will cost $14.27. I then asked why the big sign advertising cigarettes prices(large,bold lettered sign behind counter on cigarette shelf), displayed premium for $11.30, and value at $10.43(before tax)and why he... More...
    (Advertising)
  • Esso Speedpass



    I recently purchased a Esso Speedpass which I attached to my car keys with the idea I touch the Speedpass at the pump, pump gas and drive away without having to go inside. I live in Kitchener Ontario. Much to my surprise very few pumps accept the Speedpass and when I enquired inside why it didn't work at the pump, they replied it's new technology that doesn't work. So why would I continue to use Esso when I have to go inside anyways and not save time. I will just look for the cheapest gas and not use Speedpass anymore. Disappointed Esso Customer!!! More...
    (Miscellaneous)
    mikey1's Picture   mikey1    0 Comments   Comments
  • Esso gas station



    The last 2-3 times I was filling up at the Esso gas station by Kennedy and Finch, in Scarborough, I paid at the pump and I ended up having to go inside to get my receipts. What's the point of pay at pump if I end up having to go inside and line up!? I asked the staff and they said there is no paper.... but out of paper for a month?? Not sure if they are trying to save money by saving paper or simply too lazy to restock paper outside in the cold. Is there any controls at these local stores to upkeep the Esso brand... More...
    (Shopping, Chain Stores)
    Darksiderz's Picture   Darksiderz    1 Comments   Comments
  • ESSO poor customer service,



    The pump #5 was not working properly on Jan 30, 2017 at 9:50 am and my gas lamp was on. I tried it few times, and then moved inside to ask the customer service what is going on. He told me they are out of electricity and that was probably the reason. I said I did not put any gas and my lamp is still on, and asked him to see the pump and my light himself as I was charged for $5.74 without putting any gas. He said use another pump, I did and it worked. When I came back to get the extra 5 bucks back, he said he need manager confirmation. His manager came with no greeting and manner and he said... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
  • Poor Customer Service



    Having just filled my vehicle at the Kingsview, Airdrie Esso, I wanted to wash my windows. All 6 window wash buckets were empty. I went into the store to let the attendants know about the wash buckets. The attendant answered back "So?". Seeing that the attendant didn't care about customer service, I just left and am now writing this review. Very disappointed with this experience. More...
    (Travel)
    Eskiebear's Picture   Eskiebear    1 Comments   Comments
  • 491 york road



    belligernt worker at 12pm tuesday december 21st lady shouted across the store asking what i said walking away from the counter so loud my headphones couldnt drain her out (i said i guess im not that memorable) because i forgot my drivers license in my car when buying cigarettes)) i told her what i said she proceeded to shout so i told her to calm down as it was just a joke she proceeded to tell me itd be better if i never came back . i called when i got home too request the managers number she said hes not here right now. when i asked for... More...
    (Holiday shopping reviews)
  • Esso: safety of co-workers



    I frequent the Esso/TimHortons on Stonechurch Rd. in Hamilton Ont. by the Red Hill parkway. I was astonished on Saturday night when I walked in to purchase cigarettes. The Tim Hortons side was closed for the night and there was one girl working alone during the nightshift. Now I'm quite sure this is illegal. Does the owner not care about her safety. It's the Christmas season and many people are hurting for money. Do you not think she would be an easy target? Even a male alone in this environment is not a good scenario. This establishment should have the doors locked at night and a... More...
    (Government, Civil Services, Politics)
    Heatstorm1's Picture   Heatstorm1    0 Comments   Comments
  • Credit back



    November 23. 2016 To: Esso Customer Service Re.Esso Extra member #601777 3526 4327 1779 On November 20. 2016 I filed up at the Coalhurst, Alberta 201 - 51 Ave Esso station #00302964. The attendee forgot to run my Esso Extra, so he voided the 1st transaction #101982 for $103.62 that was processed at 12:52:32 and credited the amount of $103.62 at 12:53:42 Transaction #101983, than charged me again $103.83 at 12:54:42 Transaction #101984. However now (Nov. 23rd 2016) 3 days after the credit was supposedly processed, It does Not show in my bank. The payment was made by TD Debit... More...
    (Credit Cards, Finance, Banks)
  • Price says 99.9 on stand, meter when gassing up says 105.9



    My complaint is while gassing up in Lafontaine, Ontario, L9M 0L6. The manager switched the stand price when we got there and complained about the meter price being different, and we paid 105.9 instead of 99.9. We let it go and went on our way, came back home to find the stand price saying 99.9 again. The owner of the store switches it everytime someone complains, then lowers it again after you leave for the tourists. Pictures have been taken, and this is not the first time we have caught him. He should not be allowed doing this and our price for gas should be what the stand says. More...
    (Advertising)
    Amberwise012's Picture   Amberwise012    0 Comments   Comments
  • False Advertising and Horrible Attendant



    False Advertising of free car wash if the attendant does not ask. The attendant was RUDE and didn't care, while he continued to argue as a line up grew behind me. I had gone to the Bovaird and Hwy 10 Esso location in Brampton Ontario. I had filled up my tank and had wanted to get a car wash. I had noticed the signs saying "if the attendant does not ask, you get a free car wash" so I decided to try this out. While at the cash I was ready to pay and had gone through the entire process at which point I brought up the signs that say he is required to ask if I wanted a car... More...
    (Advertising)
  • Worst place to pump gas is esso!



    I will never go to an esso again I pumped gas went inside to the bath room it was filthy so I went and told the gsa he's lik oh k and then he was lik what else. I'm lik it's dirty. Clearly inside the bathroom there's a sign saying if it's not to Ur standards will give a air fresher. Then I ask since I pumped gas can u turn on the air he's lik nope next in line please .like was rude didn't have a name tag I attached a pic for proof. I just started to go to esso and this is the worst. I'm never going to an esso again I'm sticking to petro canada... More...
    (Shopping, Chain Stores)
    Siva93's Picture   Siva93    0 Comments   Comments
  • Gas pump is faulty



    I have fueled my car today at Esso station Danforth and Victoria park using pump # 9 VRN:R121461107. Pump is keep stopping after couple litters. Once I start again, even though meter is running but no fuel is coming in, it is noticeable. I have added about 37 litter and it stop 5 times. My tank was initially half full and my car tank usually takes almost 70 litter of gas. After adding 37 litter of gas my tank was not full and I have notified the cashier and did not get any reasonable answer for the discrepancy. I believe the pump is faulty which caused me at least few litters of gas.... More...
    (Miscellaneous)
  • horrendous customer service



    The person working here at the major mackenzie and dufferin at 5.00am is an absolute disgrace to the company. He has no skills uses a cell phone while you are talking to him. I desperately needed change for 20 as i just bought gas he said its way too early in the morning and he cant give me 5's as the day just started. 15 years in retail and this has to be one of the worst excuses i have ever heard. What he is trying ti tell me is that a company like Esso wont have any 5's ledt if he gave me "2" 5 notes as a change instead of one 10? And the funny thing is i drive a cab... More...
    (Travel)
    Usman2cool's Picture   Usman2cool    2 Comments   Comments
  • Charged Twice for Gas



    Just wondering who I can talk to about the worst experience I have had at the March Road, Kanata location in Ottawa,Ontario. I went to Esso to get gas and was charged twice for my gas. The next day when I saw it was taken out of my account twice I first called my bank and they directed me to go back to the Esso. I returned to the Esso with the bank statment and receipt they told me it was impossible and to wait 24 hours and come back to see if it went back into my account. I waited no money went back into my account so returned to the Esso once again and had to fight with the staff to get... More...
    (Shopping, Chain Stores)
  • Rude owner has no customer service



    Briar Esso 614 Crowchild Trail Calgary Alberta. This was the second time this new Canadian/owner has been rude to me and this time he said take your business elsewhere. I owned a esso service station in Sicamous B.C. We never treated customers this way or the Esso name would have been tarnished. I will never recommend this location or Esso service stations anymore. Totally disrespectful and the rudest brown person I have ever met. Good bye Esso. Learn to treat your customers properly. More...
    (Delivery Services)
  • WORST GAS STATION IN THE GTA



    INCIDENT FRIDAY MAY 29 2015 6:20PM ATTENDANT: OLDER MAN WITH BEARD - REFUSED TO GIVE NAME LOCATION - 2801 ELGIN MILLS RD E MARKHAM, Ontario L6C 1K8 , (905) 927-9991 I LIVE IN THE AREA AND FREQUENT THIS STATION FOR FUEL. I HAVE 4 VEHICLES IN MY HOUSEHOLD. THIS DAY I WAS RIDING MY $10, 000 ROAD RACING BICYCLE, AND STOPPED IN TO BUY A $2 BOTTLE OF WATER. I DECIDED TO BRING MY BIKE IN AS I WILL NOT LEAVE SUCH A BIKE OUTSIDE UNATTENDED. THIS ATTENDANT DECIDED THAT IT WAS OK TO START YELLING AT ME IN FRONT OF 5 OTHER CUSTOMERS IN THAT STATION. IF YOU CANNOT HAVE RESPECT FOR YOUR CUSTOMERS THAT... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    NINER4980's Picture   NINER4980    0 Comments   Comments
  • NO SENSE OF CUSTOMER SERVICE OR RESPECT!



    VERY RUDE SERVICE AND DOES NOT RESPECT CUSTOMERS. ESSO ATTENDANT AT THE ESSO GAS STATION ON 404 AND ELIGIN MILLS RD IN MARKHAM HAS NO SENSE OF CUSTOMER SERVICE. I ATTENDED THE STATION ON MY $10,000 ROAD BICYCLE AND CAME IN FOR 2SEC TO PURCHASE A BOTTLE OF WATER. THIS IDIOT PROCEEDED TO YELL AT ME IN FRONT OF THE WHOLE STORE BECAUSE I BROUGHT IN MY BICYCLE WITH ME. THIS GUY ACTUALLY THOUGHT I WAS GOING TO LEAVE THAT TYPE OF BIKE OUTSIDE TO COME IN AND PURCHASE A $2 BOTTLE OF WATER?? More...
    (Miscellaneous)
    NINER4980's Picture   NINER4980    0 Comments   Comments
  • refusing to provide receipt



    I pumped $100.00 worth of gas tonight at approximately 6:45 pm. Once completed I waited for the receipt from the pump but no receipt. I went into the store and requested a receipt from the cashier. He printed a prepaid receipt which did not include the liters. I explained to him I NEEDED a proper receipt as I needed tpo submit a proper receipt on an expense account to recoup money paid for the company I worked for. The cashier did not know how to retrieve the receipt so he called the manager. After waiting 10 minutes still no proper receipt. He then said somebody will be coming down in 5... More...
    (Miscellaneous)
    MarkFo's Picture   MarkFo    0 Comments   Comments
  • Dirty Washroom



    I drove to Esso at corner of Yonge St and Steeles Ave, Markham on March 13 evening around 10 pm. after fill-up the gas, i walked to gas station to use the washroom, which was just gross with used toilet papers on everywhere. there was a sign board from ESSO which asked to report any dirty washroom to. BUT the sign board was cut off intentionally without phone #to contact. I live around this Esso station which does not have any concept of customer services. I wish that another competition comes in this area. Also i told the cashers (there were 2) who only said okay without any... More...
    (Shopping, Chain Stores)
    peter0806's Picture   peter0806    0 Comments   Comments
  • Esso



    I went on esso to do car wash which is on winston churchill and thomes . My car came out clean but wind shield wasn't crlean as sapouse to be so i went in side ask chashier to check my car when he came out he start to take pics telling me we send these pics to police and is going to bend you to come here for car wash if you are asking for re wash How dare esso allow these kind of things and taking pics my car even my family was in the car plus threat me for police More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Wajh's Picture   Wajh    0 Comments   Comments
  • cashier ripped money out of my wife's hand



    Cashier told my wife he can't accept one of the bills because a little corner was ripped and handed back to her ,she tried to explain that the serial numbers were on there, she said shed have to go home and get a better bill,and he stood in front of her car and ripped the five dollar bill out of her hand .The place looked like it was ready to close down,very dirty ,very unprofessional. We will not go there anymore.Its the esso on dundas st when you come into Woodstock ont on the right hand side . It looks like its closed down now . More...
    (Miscellaneous)
    gordv33's Picture   gordv33    0 Comments   Comments
  • customer service



    I, as well as my family visit then Williamstown Esso in the Williamstown Rd many times during the week. Most times it is for gas but the problem is when we pay for it with just one cashier and one cash Register we have to wait a looong time just to pay. It is very frustrating esp. When customers ahead are holding the line up buying loto tickets ! It is easier to drive elsewhere than to wait !! This has happened many times! They also cover for Robins Donuts cause they are too cheap to hirevextra staff !! More...
    (Delivery Services)
    customer58's Picture   customer58    0 Comments   Comments
  • Very Poor Customer Service



    I attended one of the Esso gas station at Lesley and Lawrence last night. After finish filling the gas I notice they failed to ask me for car wash. According to the sign, I can ask for a free car wash if they didn't ask. So I went back and nicely ask for the car wash. The guy at the counter appears very unpleasant and impatient. He shouted at me as if I'm begging for some free food. He refused to give me the free car wash said I didn't ask for it at the first place. I'm okay without the car wash but I'm really troubled by his attitude. He shouted and shouted... More...
    (Miscellaneous)
    jhleoh's Picture   jhleoh    0 Comments   Comments
  • water in gasoline at Hope BC



    I fueled up in Hope at the Hope Esso at approximately 7 oclock in the morning on Tuesday December the 9th, 2014. Shortly after leaving Hope for Prince George and before getting to Yale my 2006 Buick Lucerne started to run very rough, sputtering and cutting in and out and actually died several times. I had driven down from Prince George to Vancouver with no problems and this only stated shortly after fuelling up and leaving Hope. My passenger and I determined fairly quickly that it was probably something to do with the fuel. My engine light came on and by keeping the revs up it stayed... More...
    (Travel)
    sluyter's Picture   sluyter    0 Comments   Comments
  • ESSO bursting my bubble



    Everytime I need some air in my tires, I head to a gas station at a time I need a fill-up and request for the attendant to turn on the air pump afterwards. NEVER is it a problem for them to press just a single button conveniently located next to them...until now. ESSO apparently doesn't believe in full service for their customers, and instead requests payment of my hard-earned loonies and toonies to fill their greedy pockets. Now I know to some this isn't a big deal, but what I find inherently wrong with this is the fact that this is NEVER AN ISSUE at ANY OTHER GAS STATION.... More...
    (Miscellaneous)
    liesauce's Picture   liesauce    0 Comments   Comments
  • Diesel fuel



    I visited your franchise in London ON, corner of Oxford and Wonderland this past Monday as it is near Mr Lube where I needed some service done. Because of the lineup I decided to top up my Mercedes Diesel with $100 of fuel. To my astonishment my car wouldn't start afterwards! I thought I had used the Diesel tank but instead used regular gasoline!!!! The set of 3 are clearly marked as Deisel fuel but only the center tank is! Why did the nozzle fit into my tank??? Shell's nozzles for regular gas will not fit my fuel tank and are very clearly marked. You may want to take a... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    mercedessport's Picture   mercedessport    0 Comments   Comments
  • Esso Shawnessy Gas Station



    On October 20, 2014 at approximately 8:00 am, I went to have my tank filled. Unfortunately my Esso Speedpass was declined, as per employee. While still at the door, I told him I wanted to fill up and pay instore, and the employee behind the counter asked me to move my car to either pump #3, #4, or #5, which was fine with me. He then asked me in a loud voice, "Do you have some money with you?" from behind the counter, while I was standing at the door, within earshot of people that were in the store!!!! HE NEEDS TRAINING IN CUSTOMER SERVICE! I then told him that I was going to... More...
    (Miscellaneous)
  • Poor customer service



    Washroom cleanliness. "If the customer does not find the cleanliness of the washroom facilities, the customer can accept a free air freshener". The washroom looked as though someone tried to clean the floor with toilet paper. Remains of the toilet paper were scattered all across the floor. As I came out, I told the person working about the issue, and his words were he was the only employee and didn't have time to clean it up. He False advertisement. July 24th 2:00 pm. More...
    (Miscellaneous)
  • Touch less car wash damaged car!



    Used your touch less car wash on Friday June 11th. When coming out, the dryer damaged my roof rack. Went in to speak to the employee who contacted manager. Manager, Mohamed whatever, refused to come to gas station and said read the sign. The sign does not apply to my small SUV. Manager told me to go,through insurance which makes NO sense considering the deductible cost more than the repair (65$). I called the cops, cop said I could take him to small claims court which I may need to do considering the manager wasn't even there the following day when I returned to speak to him in... More...
    (Miscellaneous)
  • gift card improperly used



    I received 4 cards $200.00 from Carter GM dealership in Burnaby, B.C. I have successfully used 2 cards. While buying gas at Huntingdon Esso at 32375 Huntington Rd in Abbotsford, B. C. on May 19, 2014 I showed the card to the lady in the station but said I didn't think it would take $50. She said that was ok and to go ahead. My car took $35.00. When I went back in the lady said my receipt would show $50 but there would be a residual $15 when I next used the card. Today, May 25 I used it at the Ladner Trunk Rd, Delta and there was NO RESIDUAL on the card. What can you do to help... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    ruffles1's Picture   ruffles1    0 Comments   Comments
  • Attendant help



    When purchasing gas today, I pressed the wrong button. After realizing my mistake, I pressed the correct grade (Regular) before pumping gas. The female attendant did not make the change and I was charged for EssoExtra which is not required for my vehicle. When I addressed this on paying , Bhumi, completely ignored my concern and said that I must pay for I what I pumped, so there is no refund. More...
    (Miscellaneous)
    Xxxxxxxx's Picture   Xxxxxxxx    0 Comments   Comments

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